At Shopstar, we value your satisfaction with our products. If you're not completely happy with your purchase, we’re here to help!

1. Eligibility for Returns:

   • Returns are accepted within 7 days from the date of purchase.
   • Items must be unused, in their original condition, and with all original packaging intact.
   • Proof of purchase is required (payment receipt or order number).

2. Non-Returnable Items:

   • Items marked as final sale.
   • Customized or personalized products.

3. How to Request a Return:

   • Contact us via sales@shopstarfiji.com or 7994351/8708060 within the return window.
   • Provide your order details and reason for return.

4. Refund Process:

   • Once we receive and inspect your item, we will notify you of the status of your refund.
   • If approved, refunds will be processed to your original payment method within 5-7 business days.

5. Return Shipping:

   • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We strive to make your shopping experience smooth and worry-free. If you have any questions, feel free to reach out to us!