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Terms of Use

  1. The VitiKart App ("App") is available via a mobile application to mobile customers (“You”). It contains products (“Products”) which are sold by sellers (“Sellers”) who has been preapproved by Vodafone Fiji to sell on this App.
  2. Vodafone Fiji grants You non-exclusive, non-transferable licence to use the App on any device that You own or control for personal non-commercial use only.
  3. By downloading or using the App, these terms will automatically apply to You. Please read them carefully before using the App. Vodafone Fiji is offering this App to use for your own personal use, but You should be aware that You cannot send it on to anyone else, and you’re not allowed to copy, or modify the App, any part of the App, or our trademarks in any way. 
  4. You’re not allowed to attempt to extract the source code of the App and You also shouldn’t try to translate the App into other languages, or make derivative versions. The App itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Vodafone Fiji.
  5. Vodafone Fiji is committed to ensuring that the App is as useful and efficient as possible. For that reason, Vodafone Fiji reserves the right to make changes to the App or to charge for its services, at any time and for any reason. Vodafone Fiji will never charge You for the App or its services without making it clear exactly what You are paying for.
  6. Estimated delivery times are based on shipping schedules subject to local weather conditions or any other restrictions imposed by local authorities.
  7. Vodafone's Door step delivery is available for all locations supported by delivery partner Post Fiji - EMS. Excluded zones will be advised to pickup from nearest Post Fiji Service Center. Supported delivery zones - https://bit.ly/2R7wbCs
  8. Vodafone Fiji cannot take responsibility for the App not working at full functionality if You don’t have access to Wi-Fi or Vodafone Fiji 3G/4G/46+ network and/or You don’t have any of your data allowance left.
  9. The App could be accessed using any local ISP’s network, however Vodafone Fiji Limited cannot guarantee YOU the service experience on such occasions.
  10. You are responsible for keeping any App password and log in details secure. Do not share these details and keep them safe. It is your responsibility to ensure that your device is secure and not accessible to others. Vodafone Fiji is not responsible for any losses or charges incurred by You as a result of your failure to keep your device secure. 
  11. The App is provided to You “as is”, without support or maintenance. Neither Vodafone Fiji nor our licensors warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law, we, and our licensors, disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied.
  12. All purchases done on the App from any of the listed Sellers is at your own discretionary
  13. Any refunds, returns or damages to Products sold would have to be dealt with and are governed by the policies of the listed Seller
  14. Vodafone Fiji Limited will not be responsible for any purchases done from any of the listed Sellers in the App
  15. At some point Vodafone Fiji may wish to update the App. The App is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the App to) may change, and you’ll need to download the updates if You want to keep using the App.
  16. If You disconnect your Vodafone Fiji account or are in breach of your terms of service with Vodafone Fiji, your App service will be terminated. 
  17. Vodafone Fiji may also wish to stop providing the App, and may terminate use of it at any time without giving notice of termination to You. Unless Vodafone Fiji tells You otherwise, upon any termination, (a) the rights and licenses granted to You in these terms will end; (b) You must stop using the App, and (if needed) delete it from your device.
  18. Below You will be able to find a link to the Vodafone Fiji website where we set out our Privacy Policy -www. Your use of the App is subject to the terms and conditions set out in our Privacy Policy.
  19. If at any point there is a disparity and mismatch with price before you checkout of your cart, then it needs to be raised to Vodafone immediately for any corrections.
  20. By registering on VitiKart you agree to the return policies for all registered merchants. (Return policies for each merchant is listed on their store)
  21. By purchasing from a merchant - you agree to the return policies of that particular merchant.
  22. Refunds - Vodafone holds the right to charge any transactional fees for all credit/debit card use which will be deducted by the holding bank.
  23. Refunds - Vodafone holds the right to charge any logistics fees for orders that are cancelled after items have been dispatched.
  24. Vodafone Fiji can change these terms and conditions from time to time, by publishing the changed terms and conditions on our website.



Vodafone Free Delivery Promotion on VitiKart 

  1. Promotion is only valid from Vodafone’s Store on VitiKart. 
  2. Our updated delivery timelines due to COVID19 movement/lockdown restrictions are as follows:

    1. Viti Levu: 2 to 7 Business days
    2. Vanua Levu: 2 – 10 Business days
    3. All other Islands: 5 – 15 Business days
  1. Estimated delivery times are based on shipping schedules subject to local weather conditions or any other restrictions imposed by local authorities.
  2. Doorstep delivery is available for all locations supported by delivery partner Post Fiji - EMS. Excluded zones will be advised to pickup from nearest Post Fiji Service Center. Supported delivery zones - https://bit.ly/2R7wbCs
  3. All existing terms of use apply
  4. Offer valid until 31st August 2021

 

Foodcity Supermarket Free Delivery Promotion on VitiKart 

  1. Free delivery promotion is offered by Foodcity Supermarket Store on VitiKart & is applicable on orders of $100 & above within Viti Levu area only. Offer is valid until June 30th, 2021. For other locations, normal delivery charges will be applied based on the respective order.

    • Estimated delivery times are based on shipping schedules subject to local weather conditions or any other restrictions imposed by local authorities.
    • All existing terms and conditions apply, visit: https://www.vitikart.com.fj/terms-of-use 

 

Subcription Free Offer for Merchants

  1. Three (3) months free subscription for new merchants signing up on VitiKart between 30th April - 30th June.
  2. Free subscription sign up offer ends 30th June.
  3. Merchants must be registered as a business with valid business license.
  4. Signup via link : https://www.vitikart.com.fj/marketplace/account/login/?step=create# and email to support@vitikart.com.fj to register your interest.
  5. All existing Vitikart terms of use apply - https://www.vitikart.com.fj/terms-of-use
  6. Merchants to undergo internal approval and moderation processes before stores made live on VitiKart.

 

Crazy Deals - Terms of Use

  1. Only one (1) item of a particular type from the list of crazy deals can bought by a person
  2. Stock availability will be mentioned on the product page.
  3. Item added to the cart needs to be paid for prior to the timer expiry.
  4. Timer limit is 5 min once the item is added to cart.
  5. Items will be added and removed from Crazy Deals Category at Vodafone Fiji's discretion.
  6. Crazy Deal Promo will end on 31st October unless otherwise communicated by Vodafone.