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FAQ

General

What is your return policy?

Is dependent on the various policies of each seller

Can I change or cancel my order?

You can only cancel orders which are unpaid.

How do I find a product?

You can simply search your item name on the search bar.

How do I find my account?

You can find your account details under the ACCOUNT page. Here you may update your First name, Last name, Gender, Birthday, Delivery Address and Password.

Payment

What are the supported payment methods on VitiKart?

We accept: 

  1. Vodafone M-Paisa Mobile money payments 
  2. Master or Visa Debit/Credit Cards

I got an error message during the payment process. What should I do?

  1. If you got an error message on our website, please check your order status. Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding. 
  2. For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.
  3. Besides, you can visit the ‘Hotline’ tab and input the order number there for further checking.

The payment has been deducted from my account more than once. What can I do?

If you believe duplicate deductions have taken place, you can contact us by mentioning your order number and we’ll refund it between 3 - 20 day.

Orders & Shipping

Do you ship internationally?

No

What are your delivery options?

  1. Home Delivery
  2. Instore Delivery

What are the delivery costs?

Delivery Costs are dependent on the costs of each seller, please refer for this during order confirmation details which will clearly list the costs of delivery if any

How long until I get my delivery?

For most items our shipping duration is as follows: Viti Levu: 2 Business days Vanua Levu: 2 – 5 Business days All other Islands: 5 – 10 Business days Applicable shipping rates would be displayed based on each item during purchase prior to payments. We currently do not provide international shipping options.

How can I track my order?

You order status tab will have this information after you have made a purchase

My order was successful, where do I check its status?

You can keep a tab on your transaction through the Order Status section.

I have not received my order. What can I do?

If you haven’t received your order, please contact the seller for more information. All details will be available under your Order Status.

The product I received does not match the description. What can I do?

If you haven’t received your order, please contact the seller for more information. All seller details will be available under your Order Status.