Return & Exchange Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help!

✅ Eligibility for Returns

You can request a return or exchange within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.

• The item is unused, in its original packaging, and in resellable condition.

• You provide proof of purchase (order number, invoice, or receipt).

⚠️ Note: Due to hygiene reasons, used bedsheets, kitchen items, or home items cannot be returned unless defective.

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? Non-Returnable Items

We do not accept returns for:

• Items that have been used, washed, or altered.

• Items without original packaging or labels.

• Customized or clearance/sale items.

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? Exchanges

If you'd like to exchange an item (for a different size, color, or variant), please contact us within 7 days. We’ll do our best to accommodate your request depending on availability.

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? Refunds

Once we receive and inspect your returned item, we will notify you of the status. If approved:

• Refunds are processed within 5-7 business days.

• Refunds are issued via the original payment method or as store credit (based on your preference).

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How to Start a Return

Please contact our customer support team via:

• Email: spatialhouse@gmail.com

• WhatsApp: 937 5069

• Phone: 9375069

Include your order number, a photo of the item, and a brief reason for return.

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Return Shipping

• If the return is due to our error (wrong or defective item), we’ll cover the return shipping cost.

• For other reasons, the customer is responsible for return shipping.

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We're committed to providing a smooth and fair return experience.

 

                        Thank you for shopping with us!