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Vodafone Fiji - Return Policy

Vodafone Handset/Accessories General Terms & Conditions

The following terms and conditions apply in relation to your purchase of handsets, accessories, services and any other products from the Vodafone Retail shop, Roadshow and authorized dealers ("Products"). By purchasing from the above you agree to be bound by these terms and conditions, our website terms and conditions and any additional terms and conditions presented during the purchasing process.

1. Application of terms and conditions

1.1 In these terms and conditions, reference to "we" and "us" means Vodafone Fiji Limited, and "our" has a corresponding meaning.

1.2 "You" means you our customer under these terms and conditions and "your" has a corresponding meaning.

2. Purchasing Products from the Vodafone Retail/Roadshow

2.1 To make a purchase from the Vodafone Retail/Roadshow on your own behalf:

a. You must be 18 years of age or over, or if you are under 18 years of age, you must have your parent or guardian's consent to make the purchase and enter into the terms and conditions applying to the purchase;
b. You must be either purchasing on your own behalf or authorized to purchase on behalf of another person;
c. You must be buying for your own use and not for resale.

2.2 If you are purchasing on behalf of a company, association, partnership or other such entity ("Entity"):

a. you must be authorized to agree to these terms and conditions on behalf of the Entity;
b. you must be authorized by the Entity to make the purchase;
c. you must be authorized to use the Entity's credit card used to make the purchase; and
d. references in these terms and conditions to "you" include the Entity (as defined above).

2.3 By purchasing from the Vodafone Retail/Roadshow, you warrant that you meet the relevant conditions set out in clauses 2.1 and 2.2 above.

2.4 All handsets are sold exclusively for use on and may be locked to the Vodafone network. Locked handsets may not be used with another telecommunications service provider's SIM card. If your handset is locked to the Vodafone network, you must only arrange to unlock it through authorized service centers and may have to pay an unlocking fee. If you arrange to unlock your handset through someone other than authorized service centers, this may void the warranty for your handset.

3. Liability and warranties

Warranty is 1 year for handsets and 3 months for accessories. Warranty will be deemed void in the event of unauthorized unlocking of software, hardware, and unauthorized software upgrade, liquid & physical damage.

4. Returns

If you wish to return a Product to us, then you must come to a nearest Vodafone Retail Outlet within 14 business days of receiving the Product to arrange for it to be returned with advance of purchase. Normal Retail return policy applies here after. Product will only be replaced if found to have a manufacturers fault.

All Products you wish to return to us remain at your risk until they are delivered to Vodafone or Vodafone's agent.

5. Privacy

We will comply with our Privacy Policy (displayed separately on our website) and you accept this policy as governing our use of the personal information we receive about you as an individual.

6. Authorized Service Centre's

Repair Agents / Service Centers Location Address Contact Authorised Service Brands
Valuefone Suva 41 Waimanu Rd 3300072 / 5181 Huawei & ZTE
Valuefone Suva Shop 5 Post Office 9988800 Huawei & ZTE
Valuefone Suva MHCC Complex (INKK Shop) 8480777 Huawei & ZTE
Valuefone Nausori Main Street, Nausori 9988820 Huawei & ZTE
Valuefone Lautoka 14 Naviti Street 9988814 Huawei & ZTE
Valuefone Ba Shop 2, H.B. Maneklal Building 9998825 Huawei & ZTE
Valuefone Tavua Shop 2, H.B. Patel Building 9998849 Huawei & ZTE
Valuefone Rakiraki Shop 2, G.S. Prasad & Sons Building 9998856 Huawei & ZTE
Valuefone Savusavu Beside Bus, Carrier & Taxi Stand 9996699 Huawei & ZTE
Foneology Suva 6 Harper Place, Off Reservoir Rd 3319955 / 9999042 Samsung, Alcatel, Aiya, Xiaomi
iCenter Suva Shop 1, 190 Foster Rd, Walubay 8928300  Apple
Mr Mobile Nadi Main St, Nadi 6728350 Oppo & Nokia
  • Warranty on purchased devices will be deemed void in the event of unauthorized unlocking of software, hardware, unauthorized software upgrade, liquid or physical damage.
  • Vodafone have no ruling over manufacturer’s warranty or repair agents.
  • For all devices under warranty, customers can visit any Vodafone Retail outlets to have their devices sent to authorised repair centre for inspection.
  • For all devices out of warranty, customers can visit any Vodafone Retail outlets OR check-in personally at an authorised service centres listed above. All out of warranty inspection will incur an inspection fee.

7. General

7.1 We reserve the right to change these terms and conditions from time to time by publishing the changed terms on the Vodafone website.

7.2 If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect.

7.3 We shall not be liable to you for any delay or non-performance of our contractual obligations to the extent that such delay or non-performance is caused by an event or circumstance which is outside our reasonable control.

7.4 You shall be solely responsible for obtaining any necessary permits under (and for compliance with) all legislation, regulations, by-laws and rules that apply to the use of any Products you purchase from us.

7.5 These terms and conditions shall be governed by the laws of Fiji Islands and the courts of Fiji Islands shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms and conditions.