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Heaven Creations and Collections - Return Policy

 

Return and Refund Policy

Pickup time to be clearly specified.

Items to be thoroughly checked when receiving. Items once taken from the store after thorough checks will not be accepted for returns/refunds. For online order recheck sizes properly, no items will be refunded or returned. 

We do check our items thoroughly in terms of damages and in case if any item has issue we liase with the customer personally. However, incase if item has gotten damaged in shipment customer may email us we will look into the matter. Looking at the seriousness of the matter customer may be given a portion of refund or required to resend the parcel back by which we will investigate on the parcel and advise customer promptly.