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Mina Fashion - Return Policy

Mina Fashion Return Policy:

At Mina fashion we strive to provide the best possible shopping experience for our customers. If you are not entirely satisfied with your purchase, we are here to help. Please familiarize yourself with our return policy outlined below:

  1. Eligibility:
  • Items must be returned within 7 days from the date of purchase.
  • The item must be in its original condition, unworn, unwashed, and with all original tags attached.
  1. Non-Refundable Items: The following items are non-refundable and cannot be returned:
  • Items marked as "final sale" or "clearance."
  • Gift cards and promotional vouchers.
  1. Return Process:
  • To initiate a return, please present the original receipt or proof of purchase at our store.
  • If the purchase was made online, please contact our customer service team at info@malak.company or call 2902277 to request a return authorization.
  • After verifying the eligibility of the return, you will receive instructions on how to proceed.
  1. Refund Options:
  • For in-store returns, we offer a full refund to the original payment method.
  • For online returns, a refund will be issued once the returned item is received and inspected.
  • Shipping and handling charges are non-refundable unless the return is due to an error on our part.
  1. Exchanges:
  • If you wish to exchange an item for a different size or color, please bring the original item to our store for immediate exchange, subject to availability.
  • If you made an online purchase, please follow the return process, and we will process the exchange accordingly.
  1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any return shipping costs.

  1. Store Credit:

If you prefer, we can issue a store credit for your return. Store credit is valid for 30 days, and it can be used for future purchases at Mina fashion Store

  1. Return Shipping:

Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our friendly customer service team at info@malak.company or call 2902277 We are here to assist you and ensure your satisfaction with your shopping experience at Mina Fashion.

Thank you for choosing Mina fashion We appreciate your business!